Refund policy

Refund & Return Policy

We want customers to receive the correct products in good condition. Because Summerweenie Pools LLC sells both stocked inflatable products and made-to-order merchandise, return eligibility depends on the type of product purchased.

Summerweenie Inflatable Pools

Change of Mind / Buyer’s Remorse

We do not accept returns or exchanges on inflatable pools for buyer’s remorse, change of mind, or because the customer no longer wants the item.

Please review all product dimensions, photographs, product details, and specifications before placing your order.

Opened or Used Pools

For health, safety, and product-integrity reasons, opened, inflated, filled, or used pools cannot be returned unless the product is damaged or defective when received.

Damaged or Defective Pools

If your pool arrives damaged or appears to have a manufacturing defect, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the shipping packaging when applicable
A short video showing the defect when reasonably necessary

Please do not dispose of the product or packaging until we have reviewed the claim.

Once the claim has been reviewed, we may provide an appropriate resolution, which may include a replacement, replacement part, repair option, partial refund, or refund depending on the circumstances.

Damage caused after delivery by misuse, sharp objects, pets, dragging, improper inflation, improper storage, modifications, or normal wear is not considered a manufacturing defect.

Apparel and Towels

Apparel and towel products are made to order specifically for each customer.

Because these products are made to order, we do not accept returns or exchanges for:

Incorrect size selected by the customer
Change of mind
Buyer’s remorse
Preference regarding fit, color, or style when the correct product was received

Please review the product description and sizing information carefully before ordering.

Damaged, Defective, or Incorrect Apparel and Towels

If a made-to-order item arrives damaged, defective, misprinted, or different from the item ordered, contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs showing the problem
Photographs of the shipping packaging when applicable

Once reviewed, we will determine the appropriate resolution, which may include replacement or refund.

Incorrect Item Received

If we send you an item different from the item shown on your order confirmation, please contact us within 7 days of delivery.

Do not return the item without contacting us first.

We will provide instructions after reviewing the order.

Order Changes and Cancellations

Orders are processed quickly.

If you need to request a change or cancellation, contact us as soon as possible after placing the order.

We cannot guarantee that changes or cancellations can be made once:

A Summerweenie Pool order has entered fulfillment or shipped
Production has begun on apparel or towel products
A shipping label has been created and the order has entered carrier processing

If an order has already entered production or fulfillment, cancellation may no longer be available.

Sale and Clearance Items

Sale or clearance pricing does not affect your rights regarding products that arrive damaged, defective, or incorrect.

However, sale and clearance items remain subject to the same change-of-mind and return restrictions described in this policy.

Return Authorization

Do not mail products back to us without contacting us first.

Unauthorized returns may not be accepted or refunded.

If a physical return is required, we will provide return instructions.

Return Shipping

If we determine that a return is required because we sent an incorrect item or because an item arrived damaged or defective, we will provide instructions regarding return shipping.

Customers should not purchase return postage before receiving instructions from us.

Shipping charges related to voluntary or unauthorized returns are not reimbursable.

Refunds

If a refund is approved, it will be issued to the original payment method.

After we issue a refund, your bank, credit-card provider, or payment processor may require additional time to post the refund to your account.

We do not control payment-provider processing times after a refund has been submitted.

Original shipping charges are not refundable unless the refund is related to an error by Summerweenie Pools LLC, a damaged or defective product, or otherwise required by law.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a shipment is returned to us because of an incorrect or incomplete address, refusal of delivery, or another customer-caused delivery issue, additional shipping charges may apply before the order can be resent.

Any refund consideration for returned or undeliverable packages will be reviewed individually and may exclude shipping charges already incurred.