Shipping policy

Shipping Policy

Order Processing

Summerweenie Pools orders are typically processed within 1–3 business days when inventory is available.

Apparel and towel items are made to order and typically require 2–5 business days for production before shipping.

Business days do not include weekends or major U.S. holidays.

Shipping Origin

Summerweenie Pools are stocked and shipped from Washington State, USA.

Apparel and towel products are produced and shipped by trusted U.S.-based production partners.

Because different products may ship from different locations, orders containing both a pool and made-to-order merchandise may arrive in separate packages.

Shipping Rates

We currently offer shipping within the United States only.

For orders below the free-shipping threshold, shipping charges are calculated according to the shipping option shown at checkout.

Free standard shipping is available on qualifying U.S. orders of $99 or more.

The shipping rate and any applicable free-shipping offer shown at checkout will apply to your order.

Estimated Delivery Times

Summerweenie Pools

Processing: 1–3 business days
Estimated shipping transit time after processing: 3–7 business days

Apparel & Towels

Production: 2–5 business days
Estimated shipping transit time after production: 3–7 business days

These timeframes are estimates and are not guaranteed delivery dates.

Shipping Locations

We currently ship to addresses within the United States only.

International shipping is not currently available.

Tracking

When tracking information is available, customers will receive a shipping confirmation email containing the tracking number after the order has shipped.

For orders that ship in multiple packages, you may receive more than one tracking number.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.

Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer where permitted by law.

Carrier and Delivery Delays

Estimated shipping times may be affected by carrier delays, severe weather, holidays, high shipping volume, transportation disruptions, or other circumstances outside our reasonable control.

Once an order has shipped, carrier tracking information provides the most current delivery estimate.

Lost or Missing Packages

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us so we can review the shipment.

We may ask you to allow the carrier's normal delivery or investigation period to pass before a package is considered lost.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members or neighbors whether they accepted the package.
Check with the shipping carrier using the tracking number.
Contact us if the package still cannot be located.

We will assist with reasonable carrier inquiries when possible, but a carrier's delivery scan alone does not automatically determine the outcome of every claim.

Damaged Shipments

If your order arrives damaged, please contact us promptly and include:

Your order number
A description of the damage
Clear photographs of the product
Clear photographs of the shipping packaging when applicable

Damage claims and product defects are handled according to our Refund Policy.

Please retain the product and packaging until we confirm whether they are needed for the claim.

Split Shipments

Orders containing Summerweenie Pools together with apparel, towels, or other made-to-order products may ship separately because the products are fulfilled from different locations.

Separate shipments may arrive on different days and may have different tracking numbers.

You will not be charged additional shipping beyond the amount shown and accepted at checkout unless you later request a change that results in an additional shipping charge.